Shipping policy
SHIPPING POLICY
Last Updated: August 26, 2026
Thank you for shopping Throttle Chicks. Please review our shipping policy before placing your order. By completing a purchase through our website, you acknowledge and agree to the processing times, shipping rates and terms outlined below.
MADE-TO-ORDER PRODUCTION
Most Throttle Chicks products are made to order.
Please allow approximately 7–14 business days for your order to be produced and prepared for shipment.
Business days do not include Saturdays, Sundays or statutory holidays.
The 7–14 business day production period is an estimate and begins after your order has been successfully placed and payment has been received. During launches, holidays, promotional periods or periods of unusually high order volume, additional processing time may occasionally be required.
Production time and shipping time are separate. The 7–14 business day timeframe refers to the time required to produce and prepare your order and does not include the time your package spends in transit after being handed over to Canada Post.
WHY WE MAKE TO ORDER
Throttle Chicks has intentionally chosen a primarily made-to-order model rather than keeping large quantities of every product, design, colour and size in stock.
Producing products based on actual customer demand allows us to:
- Reduce unnecessary textile and product waste;
- Avoid overproduction and excess inventory;
- Offer a wider variety of designs, sizes and products without producing items that may never be purchased;
- Operate more sustainably as a small independent business; and
- Invest in creating new products and collections rather than maintaining large amounts of unsold inventory.
Some products may occasionally be available and ready to ship. However, unless a product listing specifically states otherwise, customers should assume that the standard 7–14 business day processing period applies.
If your order contains both ready-to-ship and made-to-order products, your order may be held until all items are ready so that they can be shipped together.
SHIPPING WITHIN CANADA
All Canadian orders are shipped through Canada Post.
We charge a flat shipping rate of:
$12 CAD — Canada-wide shipping
The flat rate helps provide predictable shipping costs regardless of where you are located within Canada.
Delivery times vary depending on your location and the Canada Post service used. Rural, remote and northern destinations may require additional transit time.
Any estimated delivery timeframe begins after your order has completed production and has been handed over to Canada Post.
SHIPPING TO THE UNITED STATES
Throttle Chicks currently ships to eligible addresses within the United States through Canada Post and its applicable U.S. delivery partners.
We charge a flat shipping rate of:
$25 CAD — United States shipping
Cross-border shipments involve additional postage, customs documentation, processing and applicable tariff/duty requirements. The U.S. shipping rate helps offset these additional costs.
U.S. customs and import requirements are outside the direct control of Throttle Chicks and may change. Orders may be subject to customs processing, inspections or other regulatory requirements that can extend delivery times.
Where applicable, Throttle Chicks will complete the required customs documentation and duty-prepayment procedures necessary to ship your order through Canada Post.
Any taxes, fees or charges imposed on the recipient after shipment that are not collected or prepaid by Throttle Chicks remain the responsibility of the customer to the extent permitted by applicable law.
DELIVERY TIMES
Once an order has been transferred to Canada Post, delivery times are determined by the carrier and destination.
Any delivery estimate provided by Throttle Chicks, Shopify or Canada Post should be considered an estimate rather than a guaranteed delivery date, unless the specific Canada Post service used expressly includes a delivery guarantee.
Customs processing for U.S. orders is not included in standard carrier delivery estimates.
Throttle Chicks is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, customs processing, border delays, labour disruptions, transportation interruptions, peak-season volume or other carrier-related disruptions.
TRACKING
Where the shipping service selected for your order includes tracking, tracking information will be sent to the email address or contact information provided at checkout once your order has shipped.
Please allow time for Canada Post to scan and activate your tracking information after your shipping notification is received.
Throttle Chicks does not control the frequency or accuracy of carrier tracking updates after a parcel has been accepted by Canada Post.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name;
- Street address;
- Apartment/unit number, if applicable;
- City;
- Province/state;
- Postal/ZIP code; and
- Country.
If you notice an error after placing your order, contact Throttle Chicks as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered production, fulfillment or the shipping process.
Throttle Chicks is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer.
If an order is returned to us because of an incorrect/incomplete address, refused delivery, failure to collect the parcel or another issue attributable to the recipient, additional shipping charges may apply before the order can be resent.
Original shipping charges are non-refundable to the extent permitted by applicable law.
LOST, DELAYED OR MISSING PACKAGES
Once a package has been accepted by Canada Post, its physical transportation and delivery are handled by the carrier.
If your tracking information indicates that your parcel is delayed or appears to be lost in transit, please contact us so we can assist you with the appropriate Canada Post inquiry or claim where available.
Please understand that a delayed tracking update does not necessarily mean a parcel has been lost.
We will work with customers in good faith to investigate legitimate shipping problems; however, refunds or replacements will not automatically be issued while a carrier investigation is still underway.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection law.
PACKAGES MARKED DELIVERED
If Canada Post tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around the delivery location and any safe-drop areas;
- Check with other members of your household;
- Check with neighbours, building management or a concierge where applicable; and
- Contact Canada Post regarding the delivery.
Please also contact Throttle Chicks if the parcel remains missing so we can determine whether additional assistance or a carrier investigation is available.
RETURNED OR UNCLAIMED PACKAGES
Packages may be returned to Throttle Chicks for reasons including an incorrect address, refusal of delivery, failure to collect the package or unsuccessful delivery attempts.
If your package is returned to us, we will contact you using the information provided with your order.
Customers may be responsible for the cost of reshipping an order when the return resulted from an incorrect customer-provided address, an unclaimed parcel or refusal of delivery, except where prohibited by applicable law or where the return resulted from an error by Throttle Chicks.
ORDER CHANGES & CANCELLATIONS
Because most Throttle Chicks products are made specifically after an order is placed, production may begin shortly after purchase.
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once production has begun.
Any rights you may have under applicable consumer-protection legislation remain unaffected.
MULTIPLE SHIPMENTS
Whenever possible, we will ship all items in an order together.
In some circumstances, products may be produced or fulfilled separately and your order may arrive in more than one package. When applicable, additional tracking information may be provided.
Customers will not be charged an additional shipping fee solely because Throttle Chicks chooses to split an order into multiple shipments.
PRE-ORDERS & SPECIAL RELEASES
Pre-order products, limited releases or special collections may have processing timelines that differ from our standard 7–14 business day timeframe.
When this occurs, the expected production or shipping timeframe will be stated on the applicable product page or collection information.
If an order contains both a pre-order item and an otherwise ready-to-ship item, the entire order may be held until the pre-order item is available unless otherwise stated.
HOLIDAY & HIGH-VOLUME PERIODS
Processing and delivery may take longer during holidays, collection launches, promotional events or other periods of unusually high order volume.
If we become aware of a significant production delay affecting your order, we will make reasonable efforts to communicate the delay.
If you are purchasing an item for a specific date, event, birthday or holiday, please order well in advance. Throttle Chicks cannot guarantee arrival by a particular date unless expressly agreed to in writing.
SHIPPING CHARGES
Shipping charges help cover postage, packaging, handling and applicable cross-border processing costs.
Our flat-rate shipping fees do not necessarily represent the exact postage amount charged by Canada Post for an individual parcel.
QUESTIONS ABOUT YOUR ORDER
If you have questions regarding the production or shipping status of your order, please contact Throttle Chicks through the contact information provided on our website.
Please include your order number and the name/email address associated with your order so we can assist you as quickly as possible.
By placing an order with Throttle Chicks, you acknowledge that you have reviewed the estimated production and shipping timelines applicable to your purchase.
This Shipping Policy should be read together with our Return/Refund Policy, Privacy Policy and Terms of Service.