Refund policy
RETURN & REFUND POLICY
Last Updated: August 26, 2026
At Throttle Chicks, many of our products are made specifically after an order is placed. This allows us to reduce unnecessary waste, avoid overproduction and operate more sustainably as a small independent business.
Because of the made-to-order nature of our products, our return and exchange policy differs from that of a traditional retailer carrying large quantities of ready-to-ship inventory.
Please carefully review this policy before placing your order.
MADE-TO-ORDER ITEMS
Most Throttle Chicks apparel and merchandise is made to order.
Once an order enters production, materials, products and production resources may already have been committed specifically to fulfilling that purchase.
For this reason, we generally do not accept returns or provide refunds for change of mind, incorrect size selection, colour preference or buyer’s remorse on made-to-order products, except where required by applicable law.
Customers are responsible for reviewing product descriptions, sizing information, colours and other product details before completing their purchase.
If you have questions about sizing or a product before ordering, please contact us before placing your order.
SIZE SELECTION
Customers are responsible for selecting the correct size when placing an order.
Sizing may vary between garment styles, manufacturers and products. Please refer to the sizing information provided on the applicable product page before ordering.
Selecting your usual size does not guarantee that every garment will fit identically.
A product being too large, too small or fitting differently than expected does not, by itself, constitute a product defect.
Because most products are made to order, we cannot guarantee exchanges for sizing issues.
If you believe you received a size different from the size shown on your order confirmation, please contact us as this may qualify as an incorrect-item claim.
READY-TO-SHIP ITEMS
Products specifically identified as ready to ship may be eligible for return within 14 days of delivery, unless the product listing states that the item is final sale.
To qualify for a return, the product must be:
- Unworn;
- Unwashed;
- Unused;
- Free from stains, odours, pet hair and other signs of use;
- In its original condition; and
- Accompanied by any original tags or packaging where applicable.
Throttle Chicks reserves the right to refuse a return when an item does not meet these conditions, subject to applicable law.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or you receive an item that differs materially from what you ordered, please contact Throttle Chicks within 7 days of delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs showing the problem; and
- A photograph of the entire item where reasonably necessary to assess the claim.
We may request additional photographs or information before determining the appropriate resolution.
Where Throttle Chicks confirms that an item is defective, damaged before delivery or incorrectly fulfilled, we will provide an appropriate remedy, which may include a replacement, exchange, repair or refund depending on the circumstances and applicable law.
You will not be required to pay additional shipping costs to correct a confirmed error caused by Throttle Chicks.
WHAT IS NOT GENERALLY CONSIDERED A DEFECT
Minor variations may occur between products because of differences in garment manufacturing, printing, embroidery, screen displays and production processes.
Examples that will not ordinarily be considered defects include:
- Minor colour differences between a digital image and the physical product;
- Slight variations in print or embroidery placement;
- Normal variations between garment batches;
- Minor differences in garment measurements within reasonable manufacturing tolerances;
- Normal loose threads that can be safely trimmed without affecting the garment;
- Normal wear resulting from use or washing;
- Damage resulting from improper washing, drying or garment care; or
- Damage caused after the product has been delivered.
This does not affect your rights where a product is genuinely defective or does not conform to applicable legal requirements.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing it.
Because made-to-order products may enter production quickly, cancellation requests are not guaranteed.
If production has not yet begun, we may be able to cancel the order and issue a refund.
Once production has begun, an order generally cannot be cancelled or refunded for change of mind.
Throttle Chicks reserves the right to cancel and refund an order if we are unable to fulfill it.
ORDER CHANGES
Please carefully review your order before completing checkout.
If you need to change a size, colour, product or other order detail, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before production begins, but changes cannot be guaranteed once an order has entered production.
Additional charges may apply if a requested change increases the price of the order.
SALE & CLEARANCE ITEMS
Products specifically marked Final Sale are not eligible for return, exchange or refund for change of mind.
Clearance or discounted products may also be designated Final Sale on the applicable product page.
A Final Sale designation does not remove any rights you may have regarding defective, damaged, incorrectly supplied or otherwise non-conforming goods under applicable law.
CUSTOM OR PERSONALIZED PRODUCTS
Custom, personalized or specially modified products are considered final sale and cannot generally be returned, exchanged or refunded for change of mind.
This includes products created with customer-requested names, numbers, wording, designs or other personalization.
Customers are responsible for ensuring that personalization details submitted with an order are correct.
If Throttle Chicks makes an error in the personalization compared with the information supplied by the customer, please contact us so we can correct the issue.
RETURN AUTHORIZATION
Please do not mail a return to Throttle Chicks without contacting us first.
Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions regarding where and how the product should be returned.
Items returned to an address without authorization or instructions from Throttle Chicks may experience delays or may be returned to the sender.
RETURN SHIPPING
For approved discretionary returns of eligible ready-to-ship merchandise, the customer is generally responsible for return shipping costs.
Original shipping charges are non-refundable unless the return results from an error by Throttle Chicks or otherwise required by applicable law.
For confirmed defective, damaged or incorrectly fulfilled orders, Throttle Chicks will provide instructions regarding the return or replacement and will cover reasonable return shipping costs where a return is required.
We recommend using a tracked shipping method when returning an item at your own expense. Throttle Chicks cannot issue a refund for a return we do not receive, subject to applicable law.
REFUNDS
Once an authorized return is received, it will be inspected.
If approved, the applicable refund will be issued to the original payment method used to place the order.
Please allow time for your bank, credit card provider or payment processor to process and post the refund after it has been issued.
Throttle Chicks does not control the processing times of financial institutions or third-party payment providers.
SHIPPING CHARGES
Original shipping charges are generally non-refundable when a customer voluntarily returns an eligible product.
Where a return results from a confirmed Throttle Chicks error, defective product or other circumstance for which we are legally responsible, applicable shipping costs will be handled accordingly.
REFUSED & UNCLAIMED PACKAGES
Refusing a package or failing to collect a package does not automatically qualify an order for a refund.
If an order is returned to Throttle Chicks because it was refused, unclaimed or addressed incorrectly using information supplied by the customer, we will review the circumstances and contact the customer.
Additional shipping charges may be required to resend the order.
Made-to-order items returned because they were refused or unclaimed remain subject to the made-to-order provisions of this policy.
LOST OR STOLEN PACKAGES
Shipping issues are governed by our Shipping Policy.
If tracking indicates that a package is delayed, lost or delivered but cannot be located, please contact us so we can determine what assistance or carrier investigation may be available.
A carrier delay or missing-package investigation does not automatically qualify an order for an immediate refund while the matter is being investigated.
CHARGEBACKS & PAYMENT DISPUTES
If you believe there is a problem with your order, please contact Throttle Chicks first so that we have an opportunity to investigate and resolve the issue.
Submitting a payment dispute or chargeback does not alter the terms of this policy or eliminate information regarding the order, production, shipment, delivery or communications that may be provided to the applicable payment processor or financial institution when responding to a dispute.
Nothing in this section restricts a customer’s lawful right to dispute an unauthorized or otherwise legitimately disputable transaction.
RETURN ABUSE & FRAUD
Throttle Chicks reserves the right, to the extent permitted by law, to refuse transactions, returns or future orders where there is reasonable evidence of fraud, repeated policy abuse, intentional damage, false claims or other abusive activity.
We may maintain reasonable records relating to transactions and claims for fraud prevention, accounting, legal and dispute-resolution purposes in accordance with our Privacy Policy and applicable law.
PROMOTIONAL CODES & GIFT CARDS
If a refund is approved for an item purchased using a promotional discount, the refund will be based on the amount actually paid for the item, not its original retail price.
Gift cards and store credits are generally non-refundable and cannot be redeemed for cash except where required by applicable law.
GIFTS
Refunds are generally issued to the original payment method used to purchase the order.
If you received an item as a gift and require assistance with a defective or incorrect product, please contact us with the applicable order information where available.
HYGIENE-SENSITIVE PRODUCTS
For health and hygiene reasons, certain products may not be eligible for discretionary return once opened, worn or used.
Where applicable, any additional return restrictions will be clearly identified on the product page.
These restrictions do not affect rights relating to defective or incorrectly supplied products.
POLICY ABUSE DOES NOT INCLUDE LEGITIMATE CLAIMS
Nothing in this policy is intended to discourage customers from contacting us about legitimate product defects, fulfillment errors or other genuine concerns.
Throttle Chicks will review legitimate concerns fairly and in good faith.
CONSUMER RIGHTS
Nothing contained in this Return & Refund Policy is intended to exclude, restrict or override any right or remedy that cannot legally be excluded under applicable Canadian, provincial, U.S. or other consumer-protection law.
Where this policy conflicts with a mandatory legal requirement applicable to your purchase, the mandatory legal requirement will apply.
CONTACTING US
If you believe your order qualifies for a return, refund, replacement or other remedy, please contact Throttle Chicks using the contact information provided on our website.
Please include your order number, the name associated with the order and a clear description of your concern.
For damaged, defective or incorrect products, please include clear photographs where reasonably possible.
Please contact us before returning any product.
By completing a purchase from Throttle Chicks, you acknowledge that you have had the opportunity to review our product information, estimated production timelines, Shipping Policy and this Return & Refund Policy before placing your order.
This policy should be read together with our Shipping Policy, Privacy Policy and Terms of Service.